FAQs

  1. What is the timeframe to return an item?

    According to Kuwait’s consumer law and our policy, the timeframe for a refund of any item is 14 days. If the purchase of the return item is longer than14 days, then unfortunately we cannot offer you a refund or exchange.

  2. Can I return an item that was on sale?                                                                                                                                             Only regular priced items may be refunded. Unfortunately, items on sale  cannot be refunded.

  3. Do you ship worldwide?                                                                                                                                                                 Yes we do ! However, the shipping time will vary depending on where you live

  4. How long does it take to receive my online order in Kuwait?

    You will receive your online order on the same day.

  5. How do I track my online order?

    You will receive an email on the given email ID that you have put in customer information.

  6. Where can I find my postal code in Kuwait?

    You can find your postal code by clicking on this link and find your area        https://www.thecreativestyle.com/blogs/news/zip-codes

  7. What payment methods do you offer? 

    We offer K-net, Visa, and MasterCard for online payments.

  8. How do I return or exchange an item for international delivery? 

    You can contact our customer service team for such matter.

    Email: re@thecreativestyle.com   Whatsapp: (+965)99986193

  9. Which company do you ship with? 

    We use our own delivery in Kuwait. However, for our international shipping we use DHL service.

  10. Can I pay Cash on Delivery? 

    Unfortunately, we do not offer Cash on Delivery service for online orders.

  11. How do I check my order’s price in my country’s currency? 

    When you clique on ‘Complete Your Order,’ you will be directed to the payment gateway. You will then see an arrow beside the orders amount, clique on that arrow and you will see different countries on the side. Choose your preferred country to see the amount in the currency you wish to know.